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FAQ

  • Our average video turnaround time is generally within one week of receiving the footage. So if we receive footage on a Monday, we aim to have the final video completed by Friday. Of course, this timeline can vary based on the duration and production quality of the video, but we'll give you an estimated turnaround time before we start the project.

  • Yes, the pricing does change based on the length and type of video. We take into account the specific requirements of each project, including length, production quality, and other factors to determine a fair and accurate quote.

  • We currently only accept payment via PayPal. We'll send you an invoice for the agreed upon amount and you can easily pay using your PayPal account or credit/debit card.

  • We offer a one-month trial, after which you can choose from 3-month, 6-month, or 12-month contract options. The trial period is an opportunity for us to work together and see if we're a good fit, before committing to a longer term partnership. We do offer month-to-month contracts as well, but these are at an amended, somewhat more pricey rate.

  • We primarily use Slack for communication, but we're open to using other platforms that work better for you. We believe clear and constant communication is key to a successful partnership, and we'll keep you in the loop throughout the entire process.

  • After the one-month trial, we'll send you an updated contract with the option to choose between a 3, 6, or 12-month term. The contract outlines our terms and responsibilities, and will serve as a guide for our partnership moving forward. We do offer month-to-month contracts as well, but these are at an amended, somewhat more pricey rate.

  • You can send us your footage through a Dropbox link or by uploading it to a preferred platform of your choice, such as Google Drive or OneDrive. We'll provide you with the necessary instructions and make sure the transfer process is as smooth as possible.

  • Unfortunately, we can't offer video-to-video services. Contracts allow us to plan and predict, and working on an individual video basis would make it difficult for us to do so.

  • We use analytics to help improve our editing process. We look at individual video performance data, such as view duration, view percentage, and video views, as well as points where viewers tend to click away from the video. This allows us to make informed decisions about changes we can make to improve future videos.

  • In most cases, we do need access to your channel. However, if you'd prefer not to add us, that's okay too. We'll work with you to make sure we have the necessary access to get the job done.

  • A long-term partnership starts with a one-month trial, after which you can choose to sign a contract for a longer term. The trial allows us to work together and make sure we're a good fit, and the contract outlines the terms and responsibilities of our partnership moving forward.

  • No, we don't provide access to source files. We do give you pre-rendered assets like lower 3rds, backgrounds, transitions etc though. Our process and tools are designed to ensure the highest quality and consistency in every video we produce, and we prefer to keep control over the source files to maintain that level of quality.

  • Yes, we do work on Shorts, and we're well-equipped to help you create engaging, high-quality content for this platform. Our team has experience creating Shorts that capture the attention of your audience and keep them engaged. Whether you're looking to promote a product, share a story, or simply entertain your viewers, we can help you achieve your goals.

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Design

  • You get a team from the get-go. Plug in for years of experience and breadth of skills at JHagueMedia that you wouldn't be able to with an individual. Minimal onboarding is required as we have more than likely worked in your industry previously. Plus, of course, the flexibility of a stop-start relationship and flexible working hours. Lastly, save yourself the admin and overheads of an internal hire or freelancer. There are no pensions, PAYE, equipment costs, software costs, bonuses, sick days, holiday pay, or training costs with us. Just a reliable design in unreliable times. Still not sure of the benefits?

  • Yes, we create unique tailor-made designs for you as per your needs. We understand your requirements deeply and then start working on it's idea. We specifically work for our clients on individual basis. Once you pay advance then after we would proceed on your design.

  • PayPal details will be provided before the start of a project.

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  • We will send you a slack invite where we will communicate for the entirety of the project.

  • Yes. We have a team that will design a website for you in Wix Editor X.

  • As an agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with the new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready, we will submit a final proof for the customer's approval. At the conclusion of a project, the client may request for the artwork in various formats if payment was made for design services.

    • For Digital circulation JPG or PNG

    • For Print Media Print ready PDF

    • For Banner, Poster, Hoarding, etc. Hi-res JPG.

  • For a period of 3 months following your project, we keep your designs in an active archive in case you lose or damage your files or require follow-up work. After this period, we archive your files. For any retrieval at this point, you may have to pay a nominal cost.

  • We can usually accommodate your rush job depending on how tight our designing schedule is; however, a rush fee may be added. Contact us to find out more about getting work done on priority basis.

  • Yes, we can design your full logo branding and complete stationary package. Visit our services page to see our design services.

  • Nom as we create custom-made designs as per the brief given by you. We work as per the package selected by you and provide the best unique options with Unlimited Free Revisions till the project duration. So there seems no scope for refund.

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